Getting SSL needs to be in your 2018 Plans

In technical terms, HTTPS stands for Hypertext Transfer Protocol Secure and it means that there is an encrypted connection between a website and your computer. SSL certificates can safely transfer visitor’s information through the internet. Nowadays, Google has been increasingly pushing to get more websites together with Secure Sockets Layer because it can easily secure websites. 2018 will be the year of encryption as web developers are already started pushing the web browsers towards encrypted HTTPS Connections. This is not just for e-commerce and banking sector, everyone can use it for their security purpose.

SSL Certificate

Why do we need SSL now?

At present, the need for security increases all over the world. We should have SSL certificates because we cannot ignore the importance of privacy and safe browsing while accessing the internet. Some hosting companies are not allowing an outside SSL and in that case, they have to purchase it. Different Web browsers are now beginning to acquire it as a basic standard. We can easily transmit information via an HTTP connection if there is an installed SSL certificate.

We can use HTTPS while installing SSL certificate as it is a secured version of HTTP. Additionally, it can authenticate the server and also protect any personal information that has already been transmitted through encryption.

Importance of using Web Browsers

We do not know how to use the internet without either a desktop or mobile browser. People need web browsers to surf the internet and also to display different websites properly for the business purpose. Secure internet connection means greater user safety and therefore it can easily create a safer internet.

HTTP/2 is one of the successors of HTTP. It can perform better and it also requires secure connections. In that case, SSL certificates will help you to facilitate the shift to HTTP/2.

How can we use an SSL Certificate?

An SSL certificate is basically a piece of software that mainly allows us to authenticate the server which is used to install it and also enforce secure connections. First of all, you need to acquire the SSL certificate for installing it on your server. Then try to use HTTPS address instead of HTTP to configure your domain successfully. People will send a copy of the certificate along with a public key when they will visit your website for the first time. But before exchanging symmetric session keys to form an encrypted connection, we need to use the certificate and its underlying public key infrastructure to authenticate the server properly.

If you are looking for a trustworthy service provider then you can rely on SSL Installation Dubai. They have certified technical experts with years of experience who can deal with any issues related to SSL certificates. Additionally, they have updated knowledge about the unique mechanisms of it. Therefore, it is very easy for them to fix any problem instantly. So, avail amazing SSL Installation Services without wasting much time. In a nutshell, we can say that the company has emerged as one of the most preferred and reliable service providers over the years.

3D Printing in Telecommunications – Telecom Industry is Future Ready

With the pending Fox acquisition by Comcast or Disney,  AT&T/Time Warner acquisitions and a new CEO at Verizon with a focus on 5G, Telecommunication has been making headlines of late.

After these merges happen, we might see a new face of the telecom industry that’s competitive and focused. On the top of that, the introduction of additive manufacturing in this sector has opened some new ways of advancements in the ongoing technology.

The components and the spares of this sector are highly expensive to manufacture, install or prototype. However, companies can now easily prototype the parts like arbitrary and geometrically intricate electrical components. And they can be easily integrated onto printable circuits as well. They can attain this aim with additive manufacturing.

Telecom companies, IT departments and the related companies are now getting the 3D printed parts like power stations, antennas, and sensors. This shows that this technology is now widely accepted in the entire sector.

Uses Of 3D Printing in Telecommunications

As I have already mentioned above, 3D printing in Telecommunications is widely accepted and has been integrated into the industry already. And it is incredibly useful for the sector as well.

MIMO Antennas

The technology of multiple inputs, multiple outputs, or MIMO antennas is used for wireless communications. In this antenna, the communication circuits humanity. This optimizes the data speed and minimizes the errors.

Also, recently, the manufacturers in the communication sector have been testing the 3D printing for these powerful antennas. They used a stereolithography 3D printer with high-resolution.  The process they used was precise with the capability of printing 27.2 x 27.2 x 17 mm antennas. And they could do the entire job in under 30 minutes.

These printed antennas made of the Photosensitive resin ensures that it surfaces are conductive and metalized, thus enhancing its frequency.


Almost everyone knows the name of this famous mobile manufacturer and broadband provider from France. And rightly so as they have a base of over 200 million customers in the Mobile segment and 18 million in the broadband segment.


Now, it is working on the clean, renewable energy that it aims to provide it to the millions of on-the-grid users. Also, it is planning to use 3D printing in Telecommunications for expanding the facility to the off-grid users as well. Orange will be using 3D printed components for optimizing other sources of power like wind turbines.

They are using small turbines for optimizing the mobile connection performance and improving efficiency. However, manufacturing them in mass could be very expensive. And that’s why Orange is planning on using 3D printing for producing the blades. This step will significantly reduce the cost and improve its performance. This move will impact the lives of all those who have been living with less or no power.


Noe let’s talk about the 3D manufacturing company in Albuquerque, New Mexico. Optomec has parts for printing touchscreen,  flexible electronics, and organic electronic components along with solar cells.

It is now testing the 3D printing for functional parts like antennas for a phone. This will provide flexibility to the phone companies and allow them to reconfigure the entire production line.

Also, it will be beneficial for humanity as 3D printing will remove the harmful solvents and materials that companies use for manufacturing parts like the antennas. Also, it will cut down the expenses of the companies who are already working on the thin profit margin.

Voxel8 Inc.

Voxel8 Inc. is skilled in printing electronic components and is a known 3D printing company from Massachusetts. It has developed 3D printer capable of manufacturing one-piece operating electronics like a smartphone.

The printer creates systems that digitally manufacture. These systems can print various components like antennas,  stacked integrated circuits, and electromagnetic coils. These are just a few names from the list of many parts that it can manufacture.

Voxel8 Inc.

Even though it can print the entire pieces, it still requires installing batteries, resistors, and sensors. The company is working to develop the inks and technology for printing these parts as well.

Voxel8 Inc. is hoping to revolutionize the entire telecom sector. It is also planning to ease the load on their workers. It will soon eliminate the painstaking tasks of assembling the sophisticated devices that we use every day.

Airbus Defence and Space

Along with all those telecom companies mentioned above, 3D printing has also influenced Airbus. It is a large and renowned aerospace company.

It is trying the metal 3D printing for developing critical satellite parts like the metal waveguide for telecommunications. These pieces filter the radio frequencies that are unwanted. These additive manufactured parts lowers the production cost along with the waste and improves the performance.

3D printing has also eliminated the designing constraints of these parts that we often saw in the traditional ways of manufacturing. Also, since these parts were less bulky, manufacturing companies could integrate more components into the satellites. This step will make the satellites more capable with increased functionality.

Rounding Up

Telecommunication is a part of our everyday life. Without it, we have no idea what we will be doing. 3D printing in Telecommunications has added to the potential of this sector. It has taken off the barriers that previously limited the reach and utilization of its potential. It had cut down on its cost and have to take the feasibility a notch higher.

Subsequently, the telecommunication sector is using 3D printing more each day in every field. Along with that, they are trying to improve on its methods that they can use to provide ways of changing our lives every day.

In short, As this relationship flourishes, we will witness a lot of changes. As a result, it will help us in developing ourselves.

Again, 3D printing is not just about changing the technology; it is changing the world for the most part. Consequently, expensive gadgets and technologies will become affordable and hence, will be within reach of many.

As a matter of fact, 3D printing is a revolution and a really good one. We need it to move forward in development, especially in the field of technology.

Telecom and Technology – Make Your Business Future Ready

Telecom and technology are the most important business tool in today’s world. Telecommunication enables you to communicate effectively with your customers and provide them high standard customer service.

Mobile telecommunication gives a variety of opportunities to your company’s employees to work efficiently.

Technology helps your businesses in various ways. Different companies are using different techniques to improve their business. Using the right technology you can fulfill your customers demand and it will help you to earn money. It also improves the security to continue your business smoothly.


Telecom and technology go hand in hand. When we talk about the online exchange of documents, security concern comes first. You should use advanced technology to protect your data from the rest of the world.


It refers to physical and online security both. Before investing your capital in a business make sure that you have the required security to avoid the loss of important information through hacking or viruses.

Correct Telecommunications Systems

Though we have various ways of communication, the telephone is still the primary form of communication in business. A telephone is the simplest way of promoting a business. This telecommunication provides several features like voicemail, directories etc which still remain as a  constant need of the business world.

To promote your business you can increase the use of telecommunication. It is one of the easiest and simple way to speak to the right telecommunications partner for a solution which suits your business.

Employ Enhanced Connectivity For Instant Data Transfer

To run a business successfully a flexible system must be able to support include marketing management operations like budgeting, planning, content creation etc.

These tasks may be performed by different technologies and the system must be able of analyzing data from multiple systems to choose the best customer treatments. It must allow the instant transfer of data to make possible real-time actions.

View Technology Acquisition as an Ongoing Process

A future-proof marketing business technology system is different from the traditional system in a number of ways.

Its primary goal is to focus on the flexibility of business architecture rather than specific marketing programs.

The system is created in such a way that components can match with the continuous change of technological developments and evolving marketing needs.

Technology acquisition is a continuous process rather than a project with a start and end date.

For further proof, we require the best technology for each task so that we can fulfill all the demands of our customers.

Technology Fosters a Good Customer Experience

To become successful in the business you need to satisfy your customers. After All, they keep your business alive. So, it is important that you should provide everything with a positive experience to entertain or satisfy your customers.

Good Customer Experience

For a business where customers need to wait for a long time like a doctor’s office, you can provide TV for their entertainment. It will help them to pass their time. The more you will provide facilities for your customers, the more likely they will keep your business going long-term. Good Telecom and technology service both are important for customer satisfaction.

Technology Assists With Strategic Innovation

With the right technology, you can easily confirm that your efforts are working properly or not. You can also see customer spending habits, interest and the need of your customers.

This kind of tactics allows you to plan your business plan according to your customers need. When you will provide innovative changes and give your customers what they want it will help you to run your company for a long time.

Technology Makes Employees Happy

The primary key of a successful company is to invest in the right customer. It is more frustrating that if you are not able to perform your task within the given time. If employees have the fast internet connection or a strong WiFi, phone system and other latest technological tools to communicate with each other then it will be easier for them to operate business tasks smoothly.

It will also satisfy your employees to complete their work within the time. Making your employees happy will not only help you to satisfy them but it will also promote your business. Because if your employees are happy they will work hard and they will try to create some innovation in the business.

Innovative business technologies are always important because monotonous business way can make your business market down. In order to future-proof your business don’t just use the latest technology, make sure that it serves a goal or purpose.

Cloud for Telecom – Reshaping Telecommunication Industry

Telecom Service providers are continuously adjusting to the new changes taking place in the technologies. However, they need to take advantage of the cloud computing with the incoming security concerns by introducing Cloud for Telecom.

There has been a significant rise in technological development over the past couple of decades in the telecommunication field. Furthermore, the telecommunication sector has basically transformed the way people live their lives.

There has been a notable change in how the businesses are been run as they are now much more connected with the world which would not have been imaginable years ago. The introduction of new technology has seen a swift progression from 2G going to 3G and now 4G.

However, it is important to be mindful that with new changes comes the tide of advantages, disadvantages, and consequences. The technological development has brought the Telecom industry to the doorstep of Cloud Computing with several assets.

Along with the benefits, there is an arrival of security concerns as well. Therefore, it is important that these concerns are acknowledged and dealt with before they harm the industry.

The Scope of Cloud For Telecom Industry

Cloud computing is a practice of exploiting a network of remote servers which is hosted on the internet in order to allow the management and processing of the data. and more. Since a few years time, the Cloud computing has seen a leap of technological growth.

This evolution has made the services even more efficient, affordable and secure. Today, there is wide use of Cloud globally on the phones, tablets, computers which are used for storage purposes and the accessing of data in the cloud services.

At present, there is two system that allows the TSP’s to use Cloud computing. This will enable the supply of Telecom services to the end-users: Software Defined Networks (SDN) or Network Function Virtualization (NFV).

An obvious benefit of both SDN and NFV is that they employ the bare minimum hardware. They are reliant on software for the upgrades. They also depend on the functionalities of the hardware which gets modified and updated from the cloud on a consistent basis.

Another advantage of Cloud for Telecom is that the TSP’s are able to use generic hardware to support the new technologies. The software introduces, implements and controls these technologies.

As an example, in the near future, the hardware used for 5G services will be able to support the 6G as well. This was not the case when TSP’s were shifting from 2G to 3G networks.

5g to 6g

Preparing For The Challenges Ahead

In cloud computing, there are several concerns. One of the main obstruction for establishing the system where Cloud computing is the driving force of the technology is to ensure that the services related to telecom are not hampered at all.

At present, the telecom industry is struggling with the automation process. It requires proper rectification to enable the proper execution of the Cloud networks. The main feature of TSP is handling the static data but real-time analysis becomes a critical part with fast-moving data.

This problem arose due to the fact that Cloud is not able to fight against the threats out there. As a result of which, it will hinder the TSP’s ability to offer telecommunication services.

It is essential for the telecommunication industry to fix such issues. Introduction of systems which ensure security will resolve the problems. Making such that the appropriate systems are in place is extremely vital and hence addressing it first must be a priority.

How To Ensure Secure Cloud Networking

Though there are some issues, they do not outdo the advantages that arrive with introducing Cloud for Telecom.

There are several processes available which will manage all the security concerns once they are put into place.

Secure Cloud Networking

Predicting the breaching becomes an easier task by studying the traffic patterns and by monitoring the little changes. Whenever there is a threat, there are spikes in the volume of the traffic. The Analyzing work takes place after recording it done.

Social media is a very powerful tool which can help to manage the real-time analysis and data fraud as well. Connecting all these data helps to build an intelligent analytics platform that identifies and flags the issues swiftly. It enables the operators to perform a solution to resolve the issue.

There is also a need for self-learning and predictive techniques to deal with the end-to-end service performance. It can manage the service performance by connecting the inputs at all levels and across the various locations.

With the introduction of such techniques, there will be an effective management of the services in a virtualized manner. Here the performance is dependant on the underlying cloud infrastructure.

The Latest Telecommunication Certificates Of 2018

Networking is essential for the telecommunication industry to survive. It binds people through calls and internet and generates enormous data for the trades to boom. However, we need telecommunication certificates for the technologies to work. These orientation programs cover the entire technology field.

Telecom giants Nokia and others present certificates which determine the position of the company. Some of the examples we show here are  BICSI certification, Internet Protocol Engineering Professional (IPEP), TCMI among others. CISCO, IBM offer certificate courses to the individuals and the course fees differs according to time.

How Telecommunication Certificates Are Changing The IT Industry

Telecom certificates are becoming valuable each day. The credentials provide with networking as well as quick delivery and video communications. In addition to that, it caters to the needs of streaming media traffic. In short, a brilliant user interface is created.

Professionals must know the protocols and the ways to install, configure and troubleshoot them. They must aim beyond the necessary TCP/IP credentials. The requirement differs according to the need of the job. Likewise, the results vary. One will find CISCO, CCNA, CCNP appear in many job descriptions and we assure more are coming in the way.

The Telecom Certificates To Watch Out In 2018

Many employees in the IT industry are taking up the paths for technical learning. The expense, course timings differ, but they provide all-round training to the individuals to make production ready. Keeping the job change in mind, we bring you the latest telecommunication certificates to watch out in 2018.

  1. Internet Protocol Engineering  Professional or IPEP is related to engineering courses.
  2. The Building Industry Consulting Service International (BICSI) is in high demand for the trade association. The Department of Defense requires it for some job roles.
  3. Presently, engineers are opting for an iNARTE Telecommunications Engineer credential.
  4. Apart from the list given above, TCO is offering CTNS  credential for building up team and infrastructure requirements. This project covers team members, managers, analysts, and developers. An engineer needs to take a 6-month course along with subsequent exams to become a professional. Some topics are telephony, wireless communications, virtual networking, Ethernet LANs among other classes.

iNARTE Telecommunication Engineering Course

For a long time, the iNARTE Telecommunication Engineering Courses is making its mark on the trade and commerce. From its inception in 1982, the industry group is developing the fields of Radio, Telecommunications, and Electromagnetics. The technicians can learn about wireless system installers, LAN and WAN and safe product mechanisms. Back in 2012, iNARTE joined hands with RABAQSA and now globally the industry group is called Exemplar Global.


Each level of the course requires a minimum level of experience. The learner can improvise by the rules by following the iNARTE Certification Review Board regulations. The professionals need to update and renew the time period occasionally for further assistance.

Internet Protocol Engineering Professional Course

The Internet Protocol Engineering Professional or IPEP recognizes the need for IP systems. Every trainee needs to learn design making, deploying, troubleshooting and integrating the process for every IP system. The candidate must pass the topics stated above along with network deployment. The time spans over a period of three years and in this time he will learn all about internet organizations.


Nokia Networking Routing Specialist prepare candidates for Nokia service routing, IP protocols and Nokia Layer 2 and Layer 3 learning. It is a service routing program and the hence the learner has to pass a series of exams to be a professional.


RCDD is another course which industries abroad are using. It is popular among engineering firms and comes with a compact design required for high-class architecture. Since 1984, the degree implements its courses keeping in mind the IT and ICT infrastructure. So far it is one of the expensive and long-standing credentials.

Parting Words

Apart from the telecommunication procedures, there are few more courses which engineers can take to become trade ready. They are TCM, NCTI Master Technician, Fiber Optic Association etc. All these telecommunication certificates handle communication systems in a better fashion. In addition to that, tech companies like Cisco, IBM, and HPE  are offering diverse complex training procedures and certificates. There are endless options and opportunities. And with more exposure, the candidate will learn more about the telecommunication periphery.

New and Emerging Security and Fraud Threats in Telecom Sector

We all know that the telecom sector is one of the fastest growing sectors and it is contributing a lot to India’s GDP. Affordable communication to a large subscriber base is the main reason behind such rapid growth in this sector. VAS vendors and technology up-gradation are responsible for improving the spectrum and network efficiencies.

Different Emerging Security and Fraud Threats in Telecom Sector

We still have the traditional Security and Fraud Threats in Telecom Sector. Phishing, Sim-Swap, Networking, Sim Boxing, Premium Destination Calling etc are some of the most common types of fraud activities at present. Rapid changes are taking place in the existing telecommunication network. People are now trying to offer a wide range of end user devices and new services across all the heterogeneous networks we have around us. This transformation is responsible for bringing new challenges to the telecom operators because now we can easily save new and evolving infrastructures from different Security and Fraud Threats in Telecom Sector.

Common Security Vulnerabilities in The Field of Technology

Nowadays, there is an increasing demand for different converged services including voice, video, and data. That’s why technology is trying to integrate the mobile network to the internet through the adoption of IP core network. IP session hacking, Data thefts, Infiltration are the common security threats that can affect the emerging trends in the converged network. MNO, Subscription Manager, Embedded SIM manufacturer are the major stakeholders in the value chain industry and they are famous for doing different fraud activities.

IP session hacking

Importance of Fake Identity in The Non-Integrated Environment

Mobile subscribers can access a plethora of services like banking, e-commerce etc by using a single digital user identity. In this way, fraudsters can easily hack and get access to legitimate customers to account because they don’t need to remember multiple usernames and passwords for different activities. For example, if the initial profile is spoofed by using a fake ID, then it will be very easy for the hackers to create false accounts for supporting these fake identities. In this case, multiple factor identification and different prevention methods will not work to stop these Security and Fraud Threats in Telecom Sector.

Telecom operators and banking institutions are trying to exchange information between them because they want to maintain convergence in the customer service delivery. But the control environment continues to remain disintegrated because of the absence of formal technology.

Fake Identity

Government Failures

In the service delivery model, there is a lack of focus on controls during the design stage. This is the main loophole for developing of different applications in the service sector. In some cases, customers, employees, and partners are taking the advantage of the existing loophole as they want to discover those scenarios.

We have already observed some fraud activities in the FinTech companies, supply chain industries and manufacturing sectors leading to multiple million dollars of financial losses. Government’s focus is now shifting from security measures due to pressure on the acquisition and this is one of the important causes of Government failure.


New technology adoptions are making a revolutionary change in today’s competitive industry. But if we consider the scale, velocity, and lack of identity of the perpetrator, the impact of fraud activities will be much more devastating in a remotely connected environment.

So, now the Government need to adopt a thoughtful security, structured governance and various fraud control measures for fighting against the above-mentioned fraud activities. We should also accept a new cultural approach that is almost integrated into every aspect of convergence.

Following are some of the most common ones:

  • We should take initiatives for setting up common governance framework instead of proprietary frameworks.
  • The Government also need to take proper initiatives for organizing some customer awareness campaign because it will definitely help enhancing customer’s faith on the brand of the organization and industry.

Top Tech Trends in the Telecommunication Industry – The Future Of Communication

Technology is essential nowadays no matter what industry it is. In the recent days, everyone including the non-tech persons even knows where the importance of technology lies.

Furthermore, it goes far beyond conventional desktops and cordless phones. Ranging from smartphones to tabs and computers, also applications including cloud-based technology, there are plenty of advancements not only to stay updated but also to get earnings from those.

Necessary Requirement

For an industry to stay updated with technology and side by side stay competitive, it needs all the latest technological features. This technology upgrade will help you to boost your business. Not only regarding revenue but also regarding rank your company will achieve greatness. You must keep one thing in mind that if you see upcoming changes as possible, then it will be possible.

It is time for us to use all the latest trends in the market to improve our rank among others. Today if we do not use the latest technologies in shaping our future, someone else will.

In the next five years, these Tech Trends in the Telecommunication Industry will change the way we market, sell, train, communicate, innovate any many more.

Four Tech Trends in the Telecommunication Industry

Here in the following section, you will get to know about the top 4 game-changing tech trends in the telecommunication industry.

Big Data And Its Rapid Growth

Big Data is a term we use for explaining technologies and techniques. We use this term to gather data in details regarding changes brought in industry.

Furthermore, we will use High-Speed Analytics practicing high-level cloud duties much more as a complement to existing information management systems and programs. Additionally, we will use this with an objective to control the massive data explosion.

Big Data

This unique level of data analytics will require many additional skills and features. Industries will need those features to break down data that already exist in some organizational defenses. The fast increase in data makes us unable to ignore this trend.

Cloud Computing With Advanced Cloud Services

Many business enterprises will opt for these services and techniques. Furthermore, this will represent a significant change in the way of organizations maintaining software. Also, computing capacity and hardware maintenance.

As users, our first experience in Cloud Computing was with Google and iCloud. Then we have seen the emergence of private Clouds in many business sectors as Flextronics, Siemens, Accenture and many more who are focusing on reducing the cost of Human Resources and Management Operations. We can consider this as the beginning as Cloud Computing as there are more to the functions of Cloud Computing.

Cloud Computing

Digitized Customer Support

Customer Support Services are one of the most demanding services that Customers seek when they look for contacting a Telecom industry. Clients find Customer service first when they connect to the call centers. Sometimes the total procedure can be slow and unpleasant from either side.

Sometimes the issue prevails even after the call is over with the client. Future analytics tools are now in use by most of the telecom assistance providers. They have developed a new and articulated system which can track the problems of the customers very clearly. This new service gives the user an excellent chance to solve their issue on their own without any hassle.

The Skill of 5G

The demand of Internet Of Things and its pressure on top of our heads for streaming live videos will eradicate 4G LTE. While so many companies in the telecom world are advancing with their 5G architecture and representing their field tests, this year will see massive advancements launching in the technology field. This technology will improve much more in the upcoming years and mainly in 2020 influencing all tech-gadgets but will then Wi-Fi will help this technological era.

Telecom Industry and Digitization Together Will Change How We Communicate

The telecom industry was crippling down as digitization gained pace in the last five years. In spite of positioning second to the media sector, it will face huge digital dispersion in the upcoming days. The statistics by the cross-industry survey by the senior leaders are expecting to disrupt the digital market over the next 12 months.

The telecom industry was entering a phase of slow decline. The revenue was going down from 4.5 percent to 4 percent in the last five years. There is a shifting mode of competitions as the core voice and messaging ventures are shrinking. This is happening partially because of strict regulatory authority and pressures. Another reason is via social media which is developing new passages of communications. The landline and voice-mail account for less cash flow margins. Accordingly, the data revenue is increasing in parallel ways from 25 percent to 65 percent in 2010

Most of the companies are thinking digitization has killed their market. But, on the other hand, they are not looking into the prospect of rebuilding their market stands, reshaping the business trends with the help of technology. Telecom can utilize the digital market for several creative offers for the customers. As of now, everyday people want something new. It is the right time to light the lamp for better visibility. Telecom industry is trying to hold on to the full potential of the digitization. Digital technology can increase their profit by 35 percent, which is a moderate but positive increase in comparison to 2010.

Telecom industry and Digitization – How It Will Be Reshaped

There is a need to bridge the gap between the Telecom industry and Digitization. Here are some ways through which the telecom industry can help themselves.

Telecom Industry and Digitization

Reinventing the Core

With digitization, the telecom industry can almost explore all the avenues of development. One of them is Omnichannel sales. Customers engage in several channels, they look at online stores before buying any products and even research for the online before making a purchase. To have amazing customer journeys, there is a need to provide the best interaction, clear channeling ways for the smooth experience. Online stores need to have a vibrant mark to pitch to the customers and make their online journey better. Some of the companies are investing in digital sales that have remarkably transformed their revenue generation by 30 percent and also is helping reduce the commercial costs.

Another avenue is the E-care. Customer service transactions basically undergo digitization today. This is is because customers prefer digital services as they are fast and easy. 76 percent of the telecom customers prefer digital pathways. Compared to this, its traditional counterparts account for about 57 percent. Many of the sites take the e-care platform and then may change to the traditional ways. Now, for the telecom industry to take the help of E-care is a great option. This helps them to lower their operating expenses and call volumes. One company implemented the E-care and drastically saw a 40 percent rise in customer satisfaction and reducing the cost of the customer care support.

Pursue Adjacencies

Taking onto adjacent business like financial service, media, It services and any other utilities is evident. This is done to look out for new opportunities and ways to increase the revenue. For creating new services some telecom companies have been setting up a hardcore digital business along with funding the research and development. Presently, most of the companies are in the baby stage for growing their digital offers. These companies have a restricted set of services for now. These linking involves a partnership with the other third-parties whereby technical experts are being hired to complete the work. These comprise of building customer relations by widening the circle. For example, Netflix and Spotify are brilliant steps taken forward in collaboration with third-parties.

The telecom industry must create a focussed offering for adjacent avenues. They need to create a platform based solutions for troublesome areas which are trying to penetrate in the core of the business.

Build Talent and Capabilities

it is highly recommended to cornerstone more on the sharpness, cleverness and learning prospect of digitization. Rather than running after planning and predicting. We all know technology is dynamic hence, there is no relevance in forecasting anything. Fostering mindset gear to learning, testing, creating iteration for the customers. This evidently means making customers the central point to experiment on their appetite, purchasing sensitiveness, and developing services for them.

Revamp IT

Majority of the operators channeling their services is important. Making a standardized and automated IT structure is their topmost priority. Complex digital legacy IT are the reasons for the obstacles coming for the telecom industry against their competitors. For growing markets, the telecom industry is gaining two million subscribers each month. It is having the ability to automatic capacity, provision for storage is allowing seniors to keep the business growing.  

Start with the Customer Workback

Individual interactions among the probable buyer and the other parts of the business, for example, products and customer service, sales, marketing and other important materials. are important. By empathizing with the customer is the only way to understand their perspective from the beginning to the end.

Questions like what will be the type of journey they want? What are the kinds of services they will need? The basic motto here is not to digitize every aspect but to have a smooth conversation and offer quality service to the customer. Companies which soar high on superior customer service are better transforming their business. They are able to identify and prioritize their work for the people. In addition to this, they can start mapping their customer journeys and help them with a better facility.  With this, they are also able to eliminate the probable problems which they may face in the long run.



Using digital technology is an imperative today for any business. This helps them not only to fight slower growth pace but most importantly, increase the revenue. Telecom industry has been incurring huge losses in the past few years. Therefore, Telecom industry and Digitization going hand in hand will help it climb up the ladder of development. Choking out the right imperatives for themselves is all that they require now.